PROJECT BOOKING DETAILS
PLEASE CLICK LINKS FOR OUR PACKAGES AND DESIGN QUESTIONNAIRE.
All other information about the design process is listed below. Thank you!
Creating a brand-specific board on Pinterest is a the best way for us to see the style and direction of design that you're looking for. Things to add to your board: A mix of brands you like, designs you’re drawn to, color palettes, typeface designs, anything that helps set the mood and feel you’d like to convey. In order to invite us to a private pin board, we need to be following each other first. You can find us here: Deluxemodern Pinterest
Depending on the scope of your project, we will review strategy and design direction by phone or email before beginning your project. Initial design concepts will be sent via email within 10-14 days of initial payment. Client feedback on concepts should be given by email within 1-2 days. A phone call for design revisions may be necessary in some instances, but we prefer email for this.
We always start your project as soon as possible, and start date time frames are approximate. Once the project is finalized, files will be delivered within 7 business days.
We do our very best to create a design you will love from the start, and many times tiny tweaks and adjustments are all that’s needed to get it just right. For brand and logo design projects, 1-3 revisions is the standard rule. For print pieces, one revision per item. Any revisions extending beyond that will be billed at the rate of 175. per hour.
Ongoing communication throughout your project is a must. If you become ill or have an emergency during the project please just let us know.
You will receive editable files of all your brand elements, as well as all other files types needed for various applications. Files will be delivered to you via Dropbox in organized folders within 5 days of project completions.This will include everything needed to create uniforms, signage, merchandise, and other marketing pieces or merchandise. We keep your files on hand in case you ever lose something.
If communication is broken by the client (no response to emails or phone calls) for 20 days or longer, the project is considered abandoned. No refunds will be given, and the project will be taken of the schedule. If client cancels mid-project, no refunds will be given.
Abandoned projects may be reinstated at the discretion of the designer for an additional fee of 50% of the initial design rate.
Refunds are not given on design work booked and scheduled. Refunds on deposits are not given.
Once you have booked your project, you are acknowledging that you have read and agree to these terms.
All payments to be completed before final files are delivered, and we accept Venmo or bank transfer. Logo Suites and Two Day Brand Projects are due in advance of project, Luxe Brand Identity is split in two payments, with half of the total is due to begin work. If paying by bank transfer, we will provide you with that information on your invoice.