BOOKING YOUR PROJECT
the guide to
We are excited to be working with you on your project, and look forward to getting started. Below you will find information on our branding packages, project guidelines, and a link to our design questionnaire. If you need help or have any questions, please email: email@example.com.
Once we have received your questionnaire, we will be in touch for scheduling and next steps. Thank you.
BRANDING PACKAGES: Please click here to download our current rates + services.
INSPIRATION: We ask that you create an inspiration board for your brand via Pinterest. This board can be a mix of brands you like, designs you’re drawn to, color palettes, typeface designs, interiors, clothing, and anything that represents the mood and feel you’d like to convey with your design. Please add notes to the pins with information about what you like in the image. In order to invite us to a private pin board, we need to be following each other first. You can find us on Pinterest here: deluxemodern on pinterest You may also add photos of yourself, your office, and anything that inspires you or that you think might help us get to know you better. We use this inspiration to find a common theme to help us create your brand.
PAYMENT: Most payments are due in advance of beginning work. For projects where payment is split into 2, the balance is due before file delivery. An itemized invoice and receipt of payment will be sent to you, and all payments are made through Venmo, which is an app you will need to download on your phone. A bank transfer is an alternate way to make a payment. A deposit of 200.00 is required to secure your spot on our schedule, and will be applied to your project total. A processing fee of 50.00 will be added will be added to all international projects.
PLEASE NOTE: If your project is scheduled for less than two weeks out, we will send one invoice and you will not need to pay a deposit in advance. If the start date is more than 2 weeks away, you will receive an invoice for the 200.00 deposit.
You will receive the remainder of the invoice before your project start date.
TIMELINE: We do our best to start your project as soon as possible, all start date time frames are approximate. You will receive initial concepts within 10 business days after your project start date. Feedback from client should take no more than 2-3 days if possible. Revisions take 1-3 days. Once the project is finalized, files will be delivered within five (5) business days.
INITIAL CONCEPT DELIVERY: The standard turnaround time for most initial concepts is 10-14 business days.
Some projects won’t take that long, others will require more time. This will be discussed with you in advance
when booking your project.
REVISIONS: We do our very best to create a design you will love from the start, and many times tiny tweaks and adjustments are all that’s needed to get it just right. For most brand projects, 2-3 revisions is the standard rule, for print pieces, generally one revision per item. We will always provide extra revisions if needed.
COMMUNICATION: Good communication between client & designer is a must. If client or designer becomes ill or has an emergency during the project, a small delay (1-2 weeks) is acceptable.
FILE DELIVERY: We give you access to all of your files, which means full control of your brand. Files will be provided within 5 days once the project is complete, and delivered via Dropbox. We ask that you download these files and save them to your computer.
CANCELLATION: If communication is broken by the client (no response to emails or phone calls) for 20 days or longer, the project is considered abandoned. No refunds will be given, and the project will be taken of the schedule. If client cancels mid-project, no refunds will be given. Abandoned projects may be reinstated at the discretion of the designer for an additional fee of 50% of the initial design rate.
REFUNDS: Refunds are not given on design work booked and scheduled. Refunds on deposits are not given. Once you have booked your project, you are acknowledging that you have read and agree to these terms.